Merchant response for this review:
We appreciate your feedback. We're happy to hear that your UPWalker helps you to walk more upright, and you're feeling stable and confident compared to hunched-over alternatives. An additional benefit users experience is reduced pain in the hands, wrists and back. If you're uncomfortable while on the seat, we want to to help you with seat position adjustments, also to be sure you have the backrest attached correctly, and we want to assist you with shoulder comfort however we can, so please call our customer care team at (866) 588-1845.
On the call, we can also help you with any needed adjustments to the front wheel steering (carpet slows down all wheeled devices, but we can check to see if you have the front wheels set to turn freely, which will definitely make steering easier on all surfaces).
Also, you might like our instructional video with easy steps for setting up and adjusting your UPWalker. You can view it on YouTube here: https://www.youtube.com/watch?v=SOAVg9slyUE&t=1s